Order Status
Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item on my order?
Unfortunately, modifications cannot take place without canceling the original order, as we are unable to modify an order once it is placed.
As soon as you place your order, it is immediately sent to our warehouse for processing. This means that if you need to make any changes to your order, we would need to cancel the original order so that you can place a new one with the desired modifications.
Please keep in mind that due to the swift nature of our processing system, we cannot guarantee that we will be able to cancel your order once it has been placed. However, we will do our very best to assist you with any requests you may have.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.
If your packages each show a status of "delivered", please contact customer service at Monster Jam Online Store Support.
We recommend waiting two business days before reaching out, and please check your mailbox, parcel locker, or with any nearby neighbors. Additionally, please check that the address used in your order is accurate.
An item from my shipment is damaged, incorrect, or missing.
All incident reports regarding damaged, incorrect, or missing items from orders must be submitted to the Monster Jam Online Store Support within 90 days of the order date.
Please contact customer service at Monster Jam Online Store Support with your order number, the details and images of the damaged, incorrect, or missing item(s), and a picture of your packing slip.
My Account
How do I create an account?
1. Go to the home page and in the top right corner, click on the profile icon and click create an account.
2. Enter email address.
3. Enter the code that is sent to your email for verification.
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
International Orders
Do you ship internationally?
Currently, we only ship to addresses in the United States. Hawaii, Alaska, and Puerto Rico are excluded.
Shipping and Returns
Do you ship to PO Boxes?
Currently, we do not ship to PO Boxes.
All orders shipped to PO Boxes may be subjected to cancellations, and deliveries are not guaranteed by our carrier.
What is your return policy?
All sales are final. We do not accept returns, exchanges, or cancellations for any reason once an order has been delivered to the recipient.
This includes, but is not limited to:
- Change of mind
- Incorrect size, color, or style selected by the customer
- Accidental or duplicate orders
- Gift purchases
Before completing your purchase, please double-check all product details, quantities, and shipping information to ensure accuracy.
When will my order ship?
Orders are processed and shipped Monday through Friday, excluding major holidays such as Christmas and New Year’s Day. While we aim to ship orders daily, higher-than-normal demand may cause occasional delays.
Please see the attached link below shipping timelines based on each shipping option: Shipping Timelines
Can I cancel my order?
Due to the swift nature of our processing system, all cancellation requests must be submitted within 12-hours of the purchase.
All cancellation requests are not promised or guaranteed outside of that window.
Additionally, orders cannot be canceled once the order has been shipped.
Guarantees
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Pricing and Billing
Do I have to pay sales tax?
Yes you pay sales tax based on the shipping address you provide in your order.
I have a question about my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact Monster Jam Online Store Support.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits may take up to 10 business days to show on your original payment method.
When will my credit card be charged?
Your credit card will be charged when you submit your order.
Additional Support
Customer Service
For any questions, please contact our support team at Monster Jam Online Store Support
Our team reserves the right to close customer service tickets after 14 days of inactivity.
Monday - Thursday, responses may take 48 hours. Friday - Sunday, responses may take 72 hours.
Do you offer wholesale accounts or wholesale pricing?
We do not offer wholesale accounts or wholesale pricing. All purchases through the Monster Jam Superstore are available for purchase at standard retail options only.
Do you sell replacement remotes or parts?
Unfortunately, we do not sell replacement remotes or parts.
You will need to contact the manufacturer, Spinmaster, for further assistance. You may contact them directly through their website https://www.spinmaster.com/en-US/customer-support/ - or call 1-800-622-8339.
How do I use a coupon?
To apply a discount code or gift card to your purchase, please follow these steps: After adding the items to your cart, click on the "View Cart" link at the top of the website. Once in your cart, you will find a box labeled "Discount Code or Gift Card." Enter your code in this box to apply discount.
I purchased my product at an event
Since your item was purchased at an event, you will need to email our quality assurance team at QA@feldinc.com. They will be able to further assist.
I purchased my product in store
Monster Jam products are widely available at other retail locations, namely Target, Walmart, and Amazon. If you purchased your item at another retailer, please first contact their customer service team for further assistance. The Monster Jam Superstore is unable to assist with products that are not purchased on our site.
If they are unable to assist, please reach out to the manufacturer, Spinmaster, for further assistance. You can contact them here.
Need Additional Help?
Follow the link below to connect with a Monster Jam Superstore team member for further assitance: